Lottery CX Summit 2026

The second Lottery CX Summit takes place in Vienna on 3 and 4 December 2026, organised by Eventus International at the Hilton Vienna Park. The first edition ran in October 2024. The conference is built for lottery operators and their suppliers, and its subject is how state and licensed lotteries hold on to players while competing with private operators, grey-market lottery products and charity draws. Registration opens at 10:00 on both days. On Thursday, conference sessions run from 10:30 to 16:00 and are followed by an evening networking reception from 16:30 to 21:00. Friday has keynotes and panels over the same hours, then farewell drinks. Topics named by the organiser include how regulation affects player retention, what lotteries can learn by comparing regulatory regimes in different markets, the effect of tighter advertising rules, how to build successful local games, and loyalty. The official speaker list has 15 names, with consultant Johann G. Sigurdsson as chair. Speakers from lotteries include Bo Flindt Jørgensen of Landbrugslotteriet, Jonathan Gindt of FDJ United, Filip Bocek of Loterie Maxa, and Farhad Huseynov and Göktuğ Boğaç Ögel of Azerlotereya. Several speakers are lawyers, from firms including HUBER|Lawfirm, SHMP, Melchers, Arendts Anwälte and Witzel Erb Backu & Partner, and consultants Krisztián Brenkus, a customer-experience specialist, and Margarita Cruz of Diamond28 Consulting are also listed. Pricing follows the Eventus model used across its Vienna events: EUR 595 for a Friday-only pass, EUR 995 for both days and EUR 1,495 for a supplier pass that adds a table-top stand, handout distribution or a brochure advert. The full agenda is sent on request. The iGaming DACH Summit and the AI in iGaming Summit are held in Vienna on the same dates. For affiliates the link is indirect. The summit concentrates on retention by lottery operators rather than on acquisition through partners; the session on stricter advertising rules is the part closest to affiliate marketing.