The revenue your payments dashboard isn't showing, with Neil D'Souza and KP of PaymentIQ

iGaming CEOs track revenue growth, player acquisition and margins, but payment performance rarely reaches their reports until something breaks. On PaymentIQ's The Breakpoint, host Andrew talks to Neil D'Souza and Kaivalya Paluskar (KP) about the gap.

In this episode

• One guest says failed payments lose the most expensive customer, because the cashier sits at the end of the funnel, so even a couple of percent saved adds to the bottom line (4:13, 4:21, 4:27).

• Their example: for a tier-one operator at $50 million a month, a 2% uplift in processing adds about $1 million a month in top-line revenue without other effort (12:20, 12:25, 12:37).

• D'Souza asks whether 92% acceptance is best in class or only good against your weakest market, and says benchmarking each market answers that (9:28, 9:44).

• KP says that if no one on the payments team raises a flag, assume they cannot measure it and start digging, beginning with the lowest-performing market (6:51, 7:08).

• He urges experimentation, such as a routing engine that lets teams test through configuration, and says partners often cannot supply the detail (18:52, 19:33, 19:43).

• For Monday morning: get a view, using AI-built dashboards of acceptance by key market (21:43, 22:11). Asked for one word, the guests answer "obsess" and "obsessive" (25:42).

Episode from The Breakpoint by PaymentIQ, published on YouTube.