The iGaming CEO's blind spots in payments and compliance, with PaymentIQ

An iGaming CEO is technically accountable for everything, but accountability and visibility are not the same. On PaymentIQ's Breakpoint podcast, host Andrew talks to PaymentIQ CEO Neil D'Souza and Product Director Tatiana about payment and compliance risks operators miss.

In this episode

• On accountability, the answer is blunt: "the buck stops at the CEO", because every function of the business is the CEO's responsibility, even with a compliance team (20:13, 20:22).

• Tatiana says dashboards cannot show everything, so teams should present the risks, the mitigation and the residual risk, letting the CEO accept it or act (6:23, 6:29).

• She argues for fallback PSPs in case one goes down overnight, and notes an operator in 10 markets can easily have 30 PSPs that all need to be ready for new regulation (7:26, 12:40).

• Neil calls the customer at the cashier the most expensive one, since losing them there is the costliest miss; even a 2% gain at the payment stage has a significant upside (16:10, 16:49).

• He says PaymentIQ works with 300 operators, so it sees far more data than any single operator. A 2% acceptance gain is put at a 20% impact on acquisition cost and revenue (26:12, 32:17).

• Tatiana's first questions as a CEO: what risks threaten the licence, what financial risks sit in payments, and how mature fraud defences are now that AI is out in the open (32:47, 32:50, 33:23).

Episode from The Breakpoint by PaymentIQ, published on YouTube.